State Farm® Insurance Agent Matt Cole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicholas Thurman
November 13, 2024
5
out of
5
rating by Nicholas Thurman
"Absolutely a great help, super fast and communicated well! 10/10 service."
Tod Ode
November 4, 2024
5
out of
5
rating by Tod Ode
"Matt Cole and his team deliver exactly what they claim, an honest, straightforward and expedient Insurance experience. Matts attention to detail makes the process of securing proper coverage a pleasurable process. Thanks Matt Edward Tod Ode"
We responded:
"Thank you, Edward, for your fantastic review! We're thrilled to hear that our team here at Matt Cole State Farm provided an honest, straightforward, and efficient insurance experience. We appreciate your trust and look forward to assisting you in the future!"
karaelaine
November 1, 2024
5
out of
5
rating by karaelaine
"I was so glad to find Shaun at Matt Cole State Farm! He went above and beyond to help ensure I had all the coverage I needed for my home and auto. So thankful to have found him!"
We responded:
"Thank you, Karaelaine, for your kind words! We’re delighted to hear that Shaun provided exceptional service and helped you get the right insurance coverage for your home and auto. We’re grateful to have him on our team and to have earned your trust. If you need any further assistance, don’t hesitate to reach out!"
readallofhomestuckandalligotwasthisshirt
October 31, 2024
5
out of
5
rating by readallofhomestuckandalligotwasthisshirt
"Can't recommend Shaun enough. It's easy to see that he cares for his customers and he ensures the coverage is right!"
We responded:
"Thank you so much! We're delighted to hear that Shaun's dedication to his customers shines through. Ensuring the right coverage is always our priority, and it’s wonderful to know you felt well taken care of. We appreciate the recommendation!"
Brian Brooks
October 31, 2024
5
out of
5
rating by Brian Brooks
"Shaun was not only the greatest insurance advisor I have ever worked with, he is also the greatest Shaun I have ever met"
We responded:
"Thank you for taking the time to share your positive insurance experience with us, Brian! We're thrilled to hear that Shaun made such a positive impression—not only as an advisor but as the best Shaun you've met! We'll be sure to pass along your kind words. If you need any further assistance, don't hesitate to reach out."
Daniel Ramirez
October 27, 2024
5
out of
5
rating by Daniel Ramirez
"Absolutely thrilled with my experience with Matt and David! From the moment I reached out, they were attentive, knowledgeable, and dedicated to finding me the best coverage at the lowest price. They took the time to explain my options and tailor a plan that perfectly fit my needs. I couldn't believe the savings I got compared to my previous policy! If you’re looking for exceptional service and unbeatable deals, I highly recommend reaching out to them. Five stars all the way!"
We responded:
"Thank you for the amazing insurance review, Daniel! We're so glad to hear that our State Farm team was able to provide you with attentive and knowledgeable service while finding you the best coverage at a great price. It’s fantastic to know that you’re thrilled with the savings and tailored plan. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future!"
Tori Johnson
October 26, 2024
5
out of
5
rating by Tori Johnson
"Matt and David are phenomenal! Not only does State Farm have the best rates for Auto/Renters/HOI/Life, it’s their superior customer experience provided from this office that hooked and reeled me in. Anyone can be nice when they are trying to sell you their products and services, but the amazing customer experience they continue to provide after close of the sale is the main reason they’ll continue to have my business. This office will be getting all of my referrals!"
We responded:
"Hi Tori! Thank you so much for your awesome review! We’re thrilled to hear that our team here at Matt Cole State Farm, has provided you with an outstanding experience. It's wonderful to know that our service continues to impress even after the sale. Your trust and referrals mean everything to us, and we’re excited to continue serving you!"
Kayden Mcnulty
October 16, 2024
5
out of
5
rating by Kayden Mcnulty
"Great service and would choose State Farm anytime! 10/10!"
We responded:
"Kayden, I'm so glad you had a great experience with our service! Your 10/10 rating means a lot to us. We’re always here to help with any of your insurance needs. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Brian Behrens
October 1, 2024
5
out of
5
rating by Brian Behrens
"I spoke with Shaun the other day about switching my motorcycle coverage. Very helpful and was able to answer all of my questions!"
We responded:
"Brian, thank you for the fantastic review! I'm glad Shaun could assist you with switching your motorcycle coverage and answer all your questions. We appreciate your trust in our team and are here for any future needs you may have. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Melody McCuller
September 30, 2024
5
out of
5
rating by Melody McCuller
"Shaun is outstanding . He went above and beyond taking care of our relocation to TN. I highly recommend!"
We responded:
"Hi Melody, Shaun is indeed a valuable member of our team, and I'm glad he could assist with your relocation to TN. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
61VIBE FILMS (6-1-VIBE FILMS)
September 30, 2024
5
out of
5
rating by 61VIBE FILMS (6-1-VIBE FILMS)
"Shaun was very helpful"
We responded:
"Shaun is a valuable member of our team, and I'm happy to hear he was able to assist you effectively. We appreciate your positive feedback and look forward to serving you again in the future! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Rooted Organic Beauty
September 26, 2024
5
out of
5
rating by Rooted Organic Beauty
"Loved our experience with Matt Cole State Farm! Shaun was so helpful and attentive to our small business’ needs and really went above and beyond to make sure we had all the coverage we needed."
We responded:
"Thank you so much for your wonderful review! I'm glad to hear that Shaun was able to assist with your small business needs and ensure you had the right coverage. We always strive to go above and beyond for our clients. If you need any further assistance, don't hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Kara R.
September 26, 2024
5
out of
5
rating by Kara R.
"Shaun made the process so simple and easy! Amazing customer service and really went above and beyond to make sure I was taken care of."
We responded:
"Kara, thank you for your wonderful review! I'm glad to hear that Shaun made the process simple and easy for you. We always strive to provide exceptional customer service and it's great to know that Shaun went above and beyond to ensure you were well taken care of. If you need any further assistance, don't hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
J. Hepburn
August 29, 2024
5
out of
5
rating by J. Hepburn
"Matt and Shaun have been great! My wife and I are first time home buyers and very green when it comes to policies and numbers regarding home ownership. They both took the time to explain everything to us in language we could understand and gave us a great quote! Previously I had been with AAA Auto Insurance for 30+ years but Matt and Shaun gave me good reason to switch! Thanks guys!"
We responded:
"J., thank you for your wonderful review! I'm glad that our office could assist you and your wife as first-time home buyers. It's great to know that we could provide clear explanations and a competitive quote. We truly appreciate your trust in switching from AAA Auto Insurance after 30+ years. If you have any further questions or need assistance, our office is always here to help. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Trouble Tops
August 28, 2024
5
out of
5
rating by Trouble Tops
"Travis has been extremely helpful in dealing with my PITA mortgage company. He’s made sure to respond to all questions and concerns and not let anything fall through. Definitely recommend this State Farm office!"
We responded:
"Thank you for your positive review! I'm glad to hear that Travis was able to assist you effectively with your mortgage company. We appreciate your recommendation and are always here to help with any future needs. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Annika Sleenhof
August 22, 2024
5
out of
5
rating by Annika Sleenhof
"Beyond setting up a great insurance plan, Travis was communicative and welcoming. Couldn’t have asked for a smoother experience, outstanding customer service!"
We responded:
"Annika, thank you for your wonderful review. I'm glad to hear that Travis provided communicative and welcoming service while setting up your insurance plan. We strive to ensure a smooth experience for our clients. If you need any further assistance, feel free to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
dave haddock
August 6, 2024
5
out of
5
rating by dave haddock
"Matt did a fantastic job in helping me move my multiple insurance policies over to State Farm. In seeking quotes for new providers over the weekend, Matt went the extra mile on his own accord to work on a Sunday to effectively win me over as a new client. The best customer service I’ve had with anyone before in fact. Highly recommend Matt and State Farm! Saved me a ton of money to boot."
We responded:
"Hey Dave, Thanks a lot for the awesome review! I'm really happy I could help you move your insurance policies over to State Farm and save you some money. Working on a Sunday was totally worth it to have you as a new client. If you ever need anything else, just let me know! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
David Johnson
August 6, 2024
5
out of
5
rating by David Johnson
"I’m so lucky to have found an insurance team that truly cared about my needs."
We responded:
"Hey David, thanks a lot for your awesome review! I'm really glad our team could meet your needs. If you ever need anything else, we're here for you! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Kelly Yeakel
August 5, 2024
5
out of
5
rating by Kelly Yeakel
"Travis was absolutely wonderful to work with. He was well knowledgable about what kind of policies I needed and quick to get it done. Impeccable customer service I’d recommend him any day."
We responded:
"Thank you so much for sharing your experience with Josh.. we think he’s pretty awesome too 😁. -MCSF"
vincent e
August 2, 2024
5
out of
5
rating by vincent e
"It is always a pleasure to work with Travis Sutphin at Matt's office. Travis is the most knowledgeable and professional. We've been with State Farm over 35 years and I can say that Travis is the BEST we've worked with. It feels like family."
We responded:
"Hey Vincent, Thanks a ton for your awesome review! We're so happy to hear that Travis has made such a positive impact on your experience with us. It’s fantastic to know you feel like family after 35 years with State Farm! If you ever need anything, don’t hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Brandon Spain
July 30, 2024
5
out of
5
rating by Brandon Spain
"Matt was recommended by another agent to help me and my family with all of our insurance needs. We are the beneficiaries of his hard work and we are excited that he is our agent. Thanks Matt for being there for your clients and making us feel like family."
We responded:
"Hey Brandon, thanks a ton for your awesome review! I'm really glad to know that you and your family feel well taken care of and like part of the family. It's always our goal to be there for my clients and provide the best service possible. If you ever need anything or have any questions, don't hesitate to reach out! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Chance Butler
July 28, 2024
5
out of
5
rating by Chance Butler
"Excellent service! Extremely professional!"
We responded:
"Hey Chance! Thanks a lot for the awesome review! I'm really happy you found our service professional and excellent! If you ever need anything else, we're here for you! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Tally Osburn
July 28, 2024
5
out of
5
rating by Tally Osburn
"A true professional who knows his industry. Would recommend him to anyone who has an insurance need."
We responded:
"Hey Tally, thanks a bunch for the awesome review! I'm really glad you found our service professional and knowledgeable. If you ever need anything else, don't hesitate to reach out! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Willie Clark
July 17, 2024
5
out of
5
rating by Willie Clark
"Brandon was every helpful"
We responded:
"Hi Willie, I'm so glad to hear that Brandon was helpful! We appreciate your feedback and are always here to assist you with any of your insurance needs. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Anna Sanders
July 15, 2024
1
out of
5
rating by Anna Sanders
"I recently canceled State Farm due to the price increase. I switched to progressive who sent the cancel letter for me but the payment still came out of my account so I called they said I would get a refund and that was that. Today I get an email saying my refund is 21$ not the 160$ that got canceled before my policy renewed. They stated they didn't receive anything from progressive but I had a document from progressive on my phone proving that they did. The agent I talked to was so beyond rude. I unfortunately didn't hear his name, he was saying I didn't cancel until 7/2 which is false. It was canceled on 6/25 renew date 6/28. He asked who they sent it to of course I didn't know I didn't send the letter and he was like well not me bc I didn't get it and I replied I don't even know where you are and he raised his voice and was like exactly you don't even know. I said that's not my problem i did everything I was supposed to and he replied with well it's not my problem either. I asked to speak to the manager and he said he was it so I hung up the phone. I'm unsure what his problem was or having a bad day but that's not how you talk to people. Definitely would never come back to this office."