State Farm® Insurance Agent Matt Cole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bryan Ball
March 26, 2026
5
out of
5
rating by Bryan Ball
"Tyler had Quick responses and answered my questions. Never left me hanging."
Ethan Weibrecht
March 13, 2026
5
out of
5
rating by Ethan Weibrecht
"I think her name was Tyler, anyway she is very sweet and helpful. I had to sign up my 16 year old son for insurance today. He was signed up in minutes. I apologize if I got her name wrong"
Ben Scoones
March 12, 2026
5
out of
5
rating by Ben Scoones
"Tyler was very helpful as we figured out potential options for our new car and getting that resolved in preparation for that new purchase."
Beverly Sherman
March 11, 2026
5
out of
5
rating by Beverly Sherman
"Tyler was extremely helpful in getting our account settled, and assisted with setting up all policies as auto-pay."
We responded:
"Thank you, Beverly, for sharing your experience! I'm pleased Travis provided exceptional service by settling your account and setting up auto-pay. It's great to hear he explained the benefits of adding an umbrella policy for peace of mind. We're grateful for your positive feedback and look forward to assisting you further! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
Keith Gray
March 11, 2026
5
out of
5
rating by Keith Gray
"Tyler was great to work with. Very easy to talk to, explained everything clearly, and made the whole process simple. I really appreciate the help and had a great experience."
We responded:
"Thanks for taking the time to share your 5-star insurance rating with us, Keith! "
jazmine allen
March 11, 2026
5
out of
5
rating by jazmine allen
"Tyler was so amazing"
Patricia McNeese
March 10, 2026
5
out of
5
rating by Patricia McNeese
"Tyler at State Farm was exceptional to deal with, very helpful and a delight. I highly recommend her and State Farm."
John Ledyard
March 10, 2026
5
out of
5
rating by John Ledyard
"Matt Cole, Tyler, and Tyler's cat are very delightful to deal with. HIGHLY recommend."
Micah long
February 26, 2026
5
out of
5
rating by Micah long
"Great customer service and handled everything very quickly"
Sadek Alabdi
February 19, 2026
1
out of
5
rating by Sadek Alabdi
"خدمه سيئه جدا"
We responded:
"Hi Sadek. We’re so sorry for the experience you had. We pride ourselves on being a 5 star office and we are regretful that was not the case for you. We wish you all the best. Please let us know if we can help in the future."
Cole Jones
February 18, 2026
5
out of
5
rating by Cole Jones
"Special shoutout to Lupe on the service team. Most of the time when clients call in with billing questions, it’s an annoying conversation and emotions fly high. Lupe did a great job explaining my wife’s life insurance policy was being charged more than usual and apologized for any inconvenience. Grateful for the service of this team!"
We responded:
"Thank you for the review Cole! Lupe is awesome and we’re so happy to have her as part of the team!"
Tim Shelby
February 18, 2026
4
out of
5
rating by Tim Shelby
"Faith helped me with everything I needed to know very professional and explained everything to where I could understand"
We responded:
"Thank you Tim! We’re glad Faith was able to get you taken care of. Let us know if there’s anything else we can do for you!"
Brent Campe
February 18, 2026
5
out of
5
rating by Brent Campe
"Great company! Everyone knew the products there selling. Great team!"
We responded:
"Thank you Brent for the five star review! We’re happy to have you."
Carla Bumbalough
February 3, 2026
5
out of
5
rating by Carla Bumbalough
"Luke and Scott were very very nice and gave me excellent service and I’m very happy with my coverage and their explanation of my insurance policies. This is the best coverage I have had in a long time! I’m extremely happy! Thanks State Farm!"
We responded:
"Hi Carla. Thanks so much for the five star review! 🌟 We’re so glad that Shaun and Luke were able to help you out. We take a lot of pride in making sure our Franklin neighbors understand their coverages. Don’t hesitate to reach out with any other questions or needs. Thanks again!"
Luke Zimmerman
January 27, 2026
5
out of
5
rating by Luke Zimmerman
"Helped me fix my mistake very quickly"
We responded:
"Luke - thank you so much for the great review. We’re happy to have helped get your policy corrected. Please reach out to us for anything!"
Chandler Nash
January 23, 2026
5
out of
5
rating by Chandler Nash
"Shaun is very kind and very helpful!"
We responded:
"Thank you Chandler! We’re glad Shaun was able to get you taken care of here in Franklin with your life insurance. Call us if you need anything!"
Ladarius Johnson
January 23, 2026
5
out of
5
rating by Ladarius Johnson
"Shawn is a very good agent and he gets the job done without wasting any time"
We responded:
"Thank you Ladarius! We’re glad Shaun was able to help get your auto insurance taken care of here in Franklin! We’re glad to have you with us. Reach out if you need anything!"
Carmel Beauty
January 20, 2026
1
out of
5
rating by Carmel Beauty
"I am updating my original review due to a very disappointing recent experience. I contacted the office last week and spoke with Matt Cole to update my policy and add a vehicle. About 10 minutes into the call, he abruptly rushed me off the phone and said he would call me back. I never received a call back—only a text—and since then, I have heard nothing further. This is extremely concerning because the vehicle that was removed from my policy is the one my son drives, and he currently cannot drive due to it not being insured. This is a serious matter. We are paying over $800 per month, and at this point the customer service is unacceptable. Because of the lack of follow-up and urgency, I am now in the process of searching for a new insurance company. I also want to add that I am a Franklin, TN native—born and raised—and I value professionalism and accountability, especially when it comes to something as important as insurance coverage for my family. Very disappointed in how this was handled. KUDOS TO MATT COLE He is AWESOME! HE explained everything in GREAT details. He didn't try to update. He was able to save me money on my Auto & z Homeowners.....I can proudly say I have STATEFARM....Thank You for everything!!!"
We responded:
"Hi Carmel. I am so sorry for this experience. I tried to search your name but I do not see you in our book of business. Perhaps it is under a different name? Can you call our office at 615-807-1773 so we can make this right for you? Thank you."
Rhonda B. Clark
January 20, 2026
5
out of
5
rating by Rhonda B. Clark
"Very professional"
We responded:
"Thank you Rhonda for the 5 star 🌟 review! We pride ourselves on being professional, so thank you for saying that!"
Ashley Brewer
January 11, 2026
5
out of
5
rating by Ashley Brewer
"Matt Cole and his State Farm team in Franklin TN, consistently go above and beyond. They are thorough, easy to communicate with, and always willing to help find the best coverage for auto, home, and life insurance at a fair price. Their reliability and professionalism make them a pleasure to work with. I would confidently recommend them to family and friends."
We responded:
"Hi Ashley! Thank you so much for the kind words and for trusting the team here at 128 Holiday Court. We pride ourselves on being thorough and easy to communicate with, so it’s wonderful to hear that you’ve had such a positive experience with your auto, home, and life insurance. We love serving our Franklin neighbors, and are always here to help you find the best coverage at a fair price. Thank you for being part of the Matt Cole State Farm family, and for your confidence and recommending us to your friends and family!"
HolywoodFin
January 7, 2026
5
out of
5
rating by HolywoodFin
"Matt got me added onto my family’s insurance in a quick and easy process, super respectful and quick working 👍🏽"
We responded:
"Thank you so much for the five star review! We were happy to help get you added to the family policy quickly and respectfully Dash making insurance Simple for our Franklin. Neighbors is what we do best! We know that as families grow and change, having a reliable team at 128 Holiday Court makes all the difference. Welcome to the Matt Cole State Farm family, and please don’t hesitate to reach out if you need anything else! "
Lenny Argese
January 7, 2026
5
out of
5
rating by Lenny Argese
"Great customer service, always responsive and reliable. Glad we made the change to Matt and his team"
We responded:
"Hi Lenny! Thank you so much for the 5-star review. It has been a pleasure serving you and your family in Columbia over the last few years. We truly appreciate the trust you’ve placed in us to handle your home and auto bundle. Reliability is at the core of what we do at Matt Cole State Farm, and it’s rewarding to hear that our Teams responsiveness has made a difference for you. We look forward to continuing to protect what matters most to your family for many more years to come. Thanks for being such a great part of our agency!"
Jane Alice Ross
January 3, 2026
5
out of
5
rating by Jane Alice Ross
"Matt was a huge help when navigating the life insurance process. He discussed each policy and went over why he would or would not select the policy, which I found to be extremely helpful. Thank you, Matt, for making this process easy and painless!"
We responded:
"Hi Jane Alice! Thank you so much for the kind words and the five star review. It has been a privilege to serve you as a long time home and auto policyholder here in Spring Hill. We are so glad Matt could help you navigate the life insurance process with clarity and ease. Helping our neighbors understand the ‘why’ behind their coverage – and finding the right fit for their specific needs – is exactly what we strive for at Matt Cole State Farm. Congratulations on taking this important step for your family’s protection. We’re grateful for your continued trust and look forward to being here for you for many years to come! "
Axel Solis
January 2, 2026
5
out of
5
rating by Axel Solis
"Luke was amazing he helped us find the best policy for us and it was a very easy process!"
We responded:
"Hi Axel! We are so glad Luke could help you find the right coverage and put some money back in your pocket. Thank you for the five star review! Providing an easy process and finding the best value for our neighbors in Springfield is what we’re all about. Whether it’s a new auto policy or a total account review, our goal is to make insurance simple and affordable. Welcome to the Matt Cole State Farm family – we’re honored to have you with us! "
Ray Ochoa
January 1, 2026
5
out of
5
rating by Ray Ochoa
"I recently had the pleasure of working with Matt Cole and his team at State Farm, and I couldn’t be happier with the experience. Matt and his team are incredibly knowledgeable. Their professionalism and dedication to customer service are truly outstanding. I would highly recommend Matt Cole and his State Farm Agency to anyone looking for reliable and friendly insurance services. Thank you Matt! Toni Lanter at the Matt Cole State Farm Agency was absolutely amazing! She was kind, knowledgeable, and extremely helpful in securing both my home and auto insurance. She made the process smooth and stress-free, answering all my questions with patience and expertise. Highly recommend working with Toni for any insurance needs!"
We responded:
"Thank you so much, Ray! We’re delighted to hear that our team here at Matt Cole State Farm provided such a great experience for you. Providing knowledgeable, professional, and friendly service is what we strive for, and your kind words mean a lot! Thank you for trusting us with your home and auto bundle!"