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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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demonic wrath

January 13, 2025

5  out of  5
rating by demonic wrath
"Always helpful with questions or concerns and always ready to act quickly to resolve any issues."
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Nathaniel Stokely

January 10, 2025

5  out of  5
rating by Nathaniel Stokely
"CJ and Matt did a great job helping my wife and I get lower rates on our Auto, Home, and Life. They were easy to work with, honest, and eager to help. A great team all around!"
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Blake Johnson

January 9, 2025

5  out of  5
rating by Blake Johnson
"Review for Cole Jones – State Farm Insurance I recently bought insurance through Cole Jones with Matt Cole’s office at State Farm, and the experience was fantastic from start to finish. Cole made the process smooth, easy to understand, and stress-free. He took the time to explain all the options, ensuring I chose the right coverage for my needs. His professionalism and attention to detail stood out, and I truly appreciated his willingness to answer all my questions. If you’re looking for someone who genuinely cares about their clients and provides excellent service, I highly recommend Cole Jones and Matt Cole!"
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Lauren Milligan

January 9, 2025

5  out of  5
rating by Lauren Milligan
"Shaun was great to work with! He made getting car insurance quick and easy. He was very knowledgeable and gave me the best rate for what I needed. I would recommend him to anyone!"
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Gregory Morris

January 7, 2025

5  out of  5
rating by Gregory Morris
"EDIT*** 01/07/2025. Yet again, i’m amazing with the personality of the office of Matt cole with State Farm. After a few days of me not being able to stuck to a schedule, Matt was personally sure to stick with me and make time for us to review my old policies. We made a few changes that got my wife and I way more coverage for pennie’s on the dollar. I highly recommend this office to anyone who is nervous to swap insurance companies. I was in contact with Brandon about wanting to lower my insurance rates but still have ideal coverage. After carefully explaining each and every option in a manner that made sense to me, i switched to State Farm. Not only are my rates lower, but i have better coverage across the board. Brandon has been available to me anytime i needed and is very timely in his responses. He even worked late a couple times while we were developing plans to make sure i was satisfied. I recommend giving Brandon at State Farm a call. edit: Brandon was really helpful and knowledgeable when helping me when with my insurance i recently had an issue with a motorcycle claim and brandon responded within minutes to assist me with my questions. Best out there!"
We responded:
"Thank you, Gregory, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Brandon, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Nick !!!!!!!!

January 7, 2025

5  out of  5
rating by Nick !!!!!!!!
"Great service Chance and Brian are very helpful and straightforward"
We responded:
"Thank you, Nick, for your 5-star insurance review! We're glad to hear that Chance and Brian provided great service and were helpful and straightforward. We appreciate your feedback and are here to assist you anytime you need!"
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calvin quehl

January 3, 2025

5  out of  5
rating by calvin quehl
"They were very helpful and timely in getting our insurance needs met. I highly recommend!"
We responded:
"Thank you, Calvin, for your 5-star review and recommendation! We're thrilled to hear that we were able to meet your insurance needs promptly and helpfully. Providing timely and efficient service is our priority. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
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Nick Anderson

January 3, 2025

5  out of  5
rating by Nick Anderson
"COLE JONES AND MATT COLE AT STATE FARM ARE AMAZING!!! AMAZING SERVICE! DOWN HOME SOUTHERN HONEST GOOD OL BOYS!! GREAT RATES THEY GAVE ME! ANSWERED ALL MY QUESTIONS!!! THESE GUYS DESERVE YOUR BUSINESS!!"
We responded:
"Thank you, Nick, for your enthusiastic 5-star review! We're thrilled to hear that Cole Jones and the rest of our State Farm team provided you with amazing service and great rates. We pride ourselves on delivering honest, down-home Southern hospitality and ensuring all your questions are answered. Your kind words mean a lot to us, and we appreciate your recommendation. If you ever need anything else, we're always here to help!"
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Joshua Hollandsworth

January 2, 2025

5  out of  5
rating by Joshua Hollandsworth
"Cole Jones (CJ) and Shaun were wonderful to work with. I was able to get a better deal for the same coverage I had before. This team is very knowledgeable and helpful. No pushy sales attitudes here!"
We responded:
"Thank you, Joshua, for your fantastic 5-star review! We're so pleased to hear that Cole Jones (CJ) and Shaun provided you with a great insurance experience and helped you secure a better deal for the same coverage. Our team strives to be knowledgeable, helpful, and never pushy. We appreciate your feedback and look forward to assisting you with any future needs!"
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Brian McClatchie

January 2, 2025

5  out of  5
rating by Brian McClatchie
"Matt Cole and his team have been super helpful in establishing my insurance needs after my relocation to Tennessee, both home owners and vehicle insurance. They maintain good client contact and make sure that I have the best coverage! Highly recommend him for all your insurance needs!"
We responded:
"Thank you, Brian, for your fantastic 5-star review! We're delighted to hear that our team here at Matt Cole State Farm was able to assist you with your insurance needs after your relocation to Tennessee. Maintaining good client contact and ensuring you have the best coverage is what we strive for. Your recommendation means a lot to us. Thanks again!"
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M Hester

January 1, 2025

5  out of  5
rating by M Hester
"Cole Jones "CJ" is awesome and so was Matt and got me set up very quickly and I am confident this is going to be great! Saved a lot of money and got me set up with an umbrella policy."
We responded:
"Thank you, M, for your amazing 5-star review! We're thrilled to hear that Cole Jones (CJ) and the team were able to help you quickly and save you money while setting you up with an umbrella policy. We're confident that you're in great hands, and we look forward to continuing to assist you with all your insurance needs. If you ever need anything else, don't hesitate to reach out!"
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Jeff

December 31, 2024

5  out of  5
rating by Jeff
"Shaun was very efficent and helpful!"
We responded:
"Thank you, Jeff, for your 5-star review! We're glad to hear that Shaun was efficient and helpful in assisting you. Providing great service is our top priority, and we truly appreciate your feedback. If you need anything else, we're here to help!"
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Katie Hayworth

December 31, 2024

5  out of  5
rating by Katie Hayworth
"Shaun reached out to us about getting us homeowner insurance for the new home we are buying. He was super personable,quick and efficient. Would recommend him to anyone. He made purchasing this home even easier."
We responded:
"Thank you, Katie, for your wonderful 5-star review! We're thrilled to hear that Shaun made the process of securing homeowner insurance for your new home quick and efficient. We're so glad we could help make your home purchase even easier. Your recommendation means a lot to us, and we're always here if you need further assistance!"
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Abdirisaq Mataan

December 29, 2024

1  out of  5
rating by Abdirisaq Mataan
"As road service they are not human like treating you last knight they take my money and left me side of the road so take care those gungs specially when you are Tennessee don’t contact them"
We responded:
"Abdirasaq, I’m sorry but I wasn’t aware you had an issue. I could have personally helped you. You must have called the 800 number and not spoken directly with our office. I will call you Monday. "
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Patti Lewis

December 27, 2024

5  out of  5
rating by Patti Lewis
"Shaun was so very helpful and patient with me in a very stressful time. Thank you Shaun."
We responded:
"Thank you, Patti, for your wonderful 5-star insurance review! We're so glad to hear that Shaun was helpful and patient during a stressful time. Providing compassionate and effective service is important to us, especially when our clients need it most. We'll be sure to pass along your gratitude to Shaun. If you need any further assistance, we're here for you!"
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Francesca Kranich

December 13, 2024

5  out of  5
rating by Francesca Kranich
"Absolutely Wonderful experience!! Shaun was super attentive, even on topics not regarding insurance!! Thanks to him Blues Brothers is on the weekend watchlist!!! Thank you so much for cutting my rate in half what a life saver!"
We responded:
"Thank you for the amazing review, Francesca! We’re so glad to hear that Shaun went above and beyond to assist you and even helped with some movie recommendations! We’re thrilled to have been able to lower your insurance rate, and we’re always here to provide great service when you need it. Enjoy Blues Brothers on your weekend watchlist, and thank you for choosing us!"
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Tori Johnson

December 6, 2024

1  out of  5
rating by Tori Johnson
"Since I can't reply directly to your unprofessional response. Good thing screenshots exist as you edited your response, too: Hi, Matt. As a successful business owner, I find it both unprofessional and inappropriate to make a public post regarding an employee's departure. Furthermore, questioning a disabled Veteran about their medical appointments is a lack of leadership and understanding. While I'm glad this individual is no longer under such misguided management, I trust they will thrive under a leader who values and respects their team. Wishing you a reflective Holiday season."
We responded:
"Hi Tori, It’s unfortunate that you removed the kind things you said previously. Your husband was actually the one working here and serving your policies. I genuinely want you to be happy so please let me know how I can serve you. Thank you. And to add, I would never question a veterans appointments. I’m grateful for all military service. My office has plenty of opportunity to go and come as they need. My staff can always vouch for that. Thanks again:)"
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Jacob Allison

November 26, 2024

5  out of  5
rating by Jacob Allison
"Matt was able to bundle my car,lifeand my new home insurance at a very good rate. He was also diligent in every aspect."
We responded:
"Thank you so much for your kind words, Jacob! We're thrilled to hear that our team here at Matt Cole State Farm was able to help you bundle your car, life, and home insurance at a great rate. Providing excellent service is what we strive for every day, so I am happy to hear that was reflected in your visit. If you need any further assistance, don’t hesitate to reach out."
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Ashley Jeffcoat

November 20, 2024

5  out of  5
rating by Ashley Jeffcoat
"Shaun so graciously helped me with choosimg the right auto insurance plan when I moved to TN. I called him yesterday and he responded with a quote today. His promptness with responding is greatly appreciated."
We responded:
"Thank you, Ashley! We're so glad Shaun was able to assist you with choosing the right auto insurance plan and provide a quick response. We truly appreciate your kind words and are here to help you whenever you need us!"
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Nicholas Thurman

November 13, 2024

5  out of  5
rating by Nicholas Thurman
"Absolutely a great help, super fast and communicated well! 10/10 service."
We responded:
"Thank you, Nicholas! We're thrilled to hear that you had such a great insurance experience. Your 10/10 rating means a lot to us, and we’re always here to help!"
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Tod Ode

November 4, 2024

5  out of  5
rating by Tod Ode
"Matt Cole and his team deliver exactly what they claim, an honest, straightforward and expedient Insurance experience. Matts attention to detail makes the process of securing proper coverage a pleasurable process. Thanks Matt Edward Tod Ode"
We responded:
"Thank you, Edward, for your fantastic review! We're thrilled to hear that our team here at Matt Cole State Farm provided an honest, straightforward, and efficient insurance experience. We appreciate your trust and look forward to assisting you in the future!"
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karaelaine

November 1, 2024

5  out of  5
rating by karaelaine
"I was so glad to find Shaun at Matt Cole State Farm! He went above and beyond to help ensure I had all the coverage I needed for my home and auto. So thankful to have found him!"
We responded:
"Thank you, Karaelaine, for your kind words! We’re delighted to hear that Shaun provided exceptional service and helped you get the right insurance coverage for your home and auto. We’re grateful to have him on our team and to have earned your trust. If you need any further assistance, don’t hesitate to reach out!"
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readallofhomestuckandalligotwasthisshirt

October 31, 2024

5  out of  5
rating by readallofhomestuckandalligotwasthisshirt
"Can't recommend Shaun enough. It's easy to see that he cares for his customers and he ensures the coverage is right!"
We responded:
"Thank you so much! We're delighted to hear that Shaun's dedication to his customers shines through. Ensuring the right coverage is always our priority, and it’s wonderful to know you felt well taken care of. We appreciate the recommendation!"
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Brian Brooks

October 31, 2024

5  out of  5
rating by Brian Brooks
"Shaun was not only the greatest insurance advisor I have ever worked with, he is also the greatest Shaun I have ever met"
We responded:
"Thank you for taking the time to share your positive insurance experience with us, Brian! We're thrilled to hear that Shaun made such a positive impression—not only as an advisor but as the best Shaun you've met! We'll be sure to pass along your kind words. If you need any further assistance, don't hesitate to reach out."
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Daniel Ramirez

October 27, 2024

5  out of  5
rating by Daniel Ramirez
"Absolutely thrilled with my experience with Matt and David! From the moment I reached out, they were attentive, knowledgeable, and dedicated to finding me the best coverage at the lowest price. They took the time to explain my options and tailor a plan that perfectly fit my needs. I couldn't believe the savings I got compared to my previous policy! If you’re looking for exceptional service and unbeatable deals, I highly recommend reaching out to them. Five stars all the way!"
We responded:
"Thank you for the amazing insurance review, Daniel! We're so glad to hear that our State Farm team was able to provide you with attentive and knowledgeable service while finding you the best coverage at a great price. It’s fantastic to know that you’re thrilled with the savings and tailored plan. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future!"