State Farm® Insurance Agent Matt Cole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jasi Smith
July 15, 2026
"Just bought my first car, but I was dreading that process to sign up for car insurance. When I made the call, I wasn't expecting the phone to be answered by a very welcoming person. Tyler was so helpful, professional and friendly, the best combination. I have never had a phone call regarding service, to be so seamless and easygoing. Not only did she help me understand the type of coverages, she was also patient with me finding the information to give her. 10 out of 10, hands down the best help I've had with anyone, to this day! Thanks Tyler!!"
Brad Johnson
June 25, 2026
"Great customer service! Always quick to respond and provide help!! Thank you!"
"Thanks so much for the five star review, Brad! We pride ourselves on excellent customer service.
Thank you for letting us take care of your insurance needs!"
Himavanth Kumar
June 16, 2026
"My agent Tyler was awesome and assisted me all the way."
"We’re so glad Tyler was able to get you taken care of. Thanks so much for allowing us to serve you!"
Cecille Slish
June 12, 2026
"Tyler walked me through a policy that and made it very easy from start to finish to sign up for it! Thanks Tyler :-)!"
"Tyler is the best! Thanks so much for allowing us to serve you!"
chris palmer
June 11, 2026
"tyler sent me an update a perfect time and got me set up with insurance for my fiancés wedding ring. it took no time at all and she was great to work with!!"
"Thanks for letting Tyler help you out with your jewelry policy. We’re thankful to have you!"
Kayli Croxdale
June 10, 2026
"Tyler was super helpful with getting us quotes for insurance on our first home!"
"Thanks so much for the kind review, Kayli! Tyler is the best! We’re thankful for your business."
kim knight
June 4, 2026
"Very helping and kind"
"Thanks so much for the kind words, Kim! We’re appreciative of the opportunity to serve you!"
Madison Balzan
June 2, 2026
"I’m moving across the country and Tyler made everything so seamless. She was so friendly and sweet!!!"
"Thanks for the wonderful review, Madison! Tyler is the best in the business! Thanks so much for allowing us to serve you!"
Rebecca Deal
May 28, 2026
"Lupe is a wonderful insurance agent. We appreciate her knowledge and expertise."
"Rebecca I am so thankful you worked with Kyle. Thank you for the kind words!"
Kayce Treat-Bagsby
May 27, 2026
"Tyler and the crew at State Farm are great. We’re so happy with our policies and everything they offer for our big family"
"Thank you Kayce! We’re so happy Tyler was able to help with your policies. We’re thankful to have y’all with us!"
Chris Gailbreath
May 21, 2026
"Tyler is by far the best employee Matt Cole has EVER had, hands down!"
"We agree with you wholeheartedly. Thank you for the review, Chris!"
Hailey Gallamore
May 19, 2026
"Excellent service from start to finish! The team was incredibly helpful, responsive, and made the entire insurance process easy to understand. They took the time to answer all my questions and helped me find the best coverage options. Amazing overall experience, highly recommend!"
"Thank you for the five star review, Hailey! Thanks for letting us take care of your insurance here in Franklin!"
Zoey Blount
April 29, 2026
"Lupe Ramirez was very helpful and timely!"
"Thank you, Zoey! Lupe is the best and we’re so thankful to have her."
Blake McDaniel
April 28, 2026
"Always accessible and helpful. Recently, my daughter had two of her tires blow out on a Saturday. He took my call and answered my questions. I had a reimbursement begin processing the next Monday by his assistant Lupe."
"Thank you for the review, Blake! Please let us know if there’s ever anything we can do to help. "
John Morgan
April 24, 2026
"Lupe was very helpful in making changes to our policy. She has always been readily available to competently assist us.
We are long-time clients of Matt Cole's State Farm office and dealing with Lupe has enhanced and reinforced that relationship."
"John, I'm pleased to hear that Travis provided exceptional guidance in updating your coverage! We're grateful for your long-standing support and thrilled to have enhanced your experience with our office. Thank you for choosing Matt Cole - State Farm Insurance Agency in Franklin, TN."
Tracy Cordova
April 2, 2026
"Matt has been very helpful with setting up home and auto insurance policies during my purchases of a new home and new car. Outstanding customer service."
"Thanks so much for the review, Tracy! We’re thrilled to be able to help with your home and auto insurance!"
Gabriella Burns
March 31, 2026
"It’s been so great working with Matt Cole from State Farm Insurance! I love that I can call, text, or email the team anytime I have a question, and they respond quickly. Everyone I’ve interacted with has been kind and helpful!"
"Gabriella, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Deathprawn7
March 30, 2026
"Had an issue with previous insurance company swapped to State Farm and their prices are better and the coverage is way better as well, also Tyler was so helpful and made it a seamless transition."
"We’re so glad we were able to help with your insurance! Tyler is the best!
Thank you for the wonderful review!"
Bryan Ball
March 26, 2026
"Tyler had Quick responses and answered my questions. Never left me hanging."
"Thank you for the five star review, Bryan! Tyler is the best in the business. Please let us know if there’s anything you need!"
Ethan Weibrecht
March 13, 2026
"I think her name was Tyler, anyway she is very sweet and helpful. I had to sign up my 16 year old son for insurance today. He was signed up in minutes. I apologize if I got her name wrong"
"Thanks so much for the wonderful review, Ethan. Tyler loves helping families with their insurance needs. You’re in great hands!"
Ben Scoones
March 12, 2026
"Tyler was very helpful as we figured out potential options for our new car and getting that resolved in preparation for that new purchase."
"Thank you for the five star review, Ben! We’re so happy Tyler was able to get your new car insurance ready to go. Please let us know if there’s anything else we can do to help!"
Beverly Sherman
March 11, 2026
"Tyler was extremely helpful in getting our account settled, and assisted with setting up all policies as auto-pay."
"Thank you, Beverly, for sharing your experience! I'm pleased Travis provided exceptional service by settling your account and setting up auto-pay. It's great to hear he explained the benefits of adding an umbrella policy for peace of mind. We're grateful for your positive feedback and look forward to assisting you further! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
Keith Gray
March 11, 2026
"Tyler was great to work with. Very easy to talk to, explained everything clearly, and made the whole process simple. I really appreciate the help and had a great experience."
"Thanks for taking the time to share your 5-star insurance rating with us, Keith! "
jazmine allen
March 11, 2026
"Tyler was so amazing"
"Tyler is truly the best! Thank you so much for the five star review!"
Patricia McNeese
March 10, 2026
"Tyler at State Farm was exceptional to deal with, very helpful and a delight. I highly recommend her and State Farm."
"Thank you for the five star review, Patricia! Tyler is a wonderful part of our team and we’re so blessed to have her with us.
We appreciate you and please don’t hesitate to reach out if you need anything!"