State Farm® Insurance Agent Matt Cole
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kayden Mcnulty
October 16, 2024
"Great service and would choose State Farm anytime! 10/10!"
"Kayden, I'm so glad you had a great experience with our service! Your 10/10 rating means a lot to us. We’re always here to help with any of your insurance needs. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Brian Behrens
October 1, 2024
"I spoke with Shaun the other day about switching my motorcycle coverage. Very helpful and was able to answer all of my questions!"
"Brian, thank you for the fantastic review! I'm glad Shaun could assist you with switching your motorcycle coverage and answer all your questions. We appreciate your trust in our team and are here for any future needs you may have. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Melody McCuller
September 30, 2024
"Shaun is outstanding . He went above and beyond taking care of our relocation to TN. I highly recommend!"
"Hi Melody, Shaun is indeed a valuable member of our team, and I'm glad he could assist with your relocation to TN. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
61VIBE FILMS (6-1-VIBE FILMS)
September 30, 2024
"Shaun was very helpful"
"Shaun is a valuable member of our team, and I'm happy to hear he was able to assist you effectively. We appreciate your positive feedback and look forward to serving you again in the future! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Rooted Organic Beauty
September 26, 2024
"Loved our experience with Matt Cole State Farm! Shaun was so helpful and attentive to our small business’ needs and really went above and beyond to make sure we had all the coverage we needed."
"Thank you so much for your wonderful review! I'm glad to hear that Shaun was able to assist with your small business needs and ensure you had the right coverage. We always strive to go above and beyond for our clients. If you need any further assistance, don't hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Kara R.
September 26, 2024
"Shaun made the process so simple and easy! Amazing customer service and really went above and beyond to make sure I was taken care of."
"Kara, thank you for your wonderful review! I'm glad to hear that Shaun made the process simple and easy for you. We always strive to provide exceptional customer service and it's great to know that Shaun went above and beyond to ensure you were well taken care of. If you need any further assistance, don't hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
J. Hepburn
August 29, 2024
"Matt and Shaun have been great! My wife and I are first time home buyers and very green when it comes to policies and numbers regarding home ownership. They both took the time to explain everything to us in language we could understand and gave us a great quote! Previously I had been with AAA Auto Insurance for 30+ years but Matt and Shaun gave me good reason to switch! Thanks guys!"
"J., thank you for your wonderful review! I'm glad that our office could assist you and your wife as first-time home buyers. It's great to know that we could provide clear explanations and a competitive quote. We truly appreciate your trust in switching from AAA Auto Insurance after 30+ years. If you have any further questions or need assistance, our office is always here to help. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Trouble Tops
August 28, 2024
"Travis has been extremely helpful in dealing with my PITA mortgage company. He’s made sure to respond to all questions and concerns and not let anything fall through. Definitely recommend this State Farm office!"
"Thank you for your positive review! I'm glad to hear that Travis was able to assist you effectively with your mortgage company. We appreciate your recommendation and are always here to help with any future needs. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Annika Sleenhof
August 22, 2024
"Beyond setting up a great insurance plan, Travis was communicative and welcoming. Couldn’t have asked for a smoother experience, outstanding customer service!"
"Annika, thank you for your wonderful review. I'm glad to hear that Travis provided communicative and welcoming service while setting up your insurance plan. We strive to ensure a smooth experience for our clients. If you need any further assistance, feel free to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
dave haddock
August 6, 2024
"Matt did a fantastic job in helping me move my multiple insurance policies over to State Farm. In seeking quotes for new providers over the weekend, Matt went the extra mile on his own accord to work on a Sunday to effectively win me over as a new client. The best customer service I’ve had with anyone before in fact. Highly recommend Matt and State Farm! Saved me a ton of money to boot."
"Hey Dave, Thanks a lot for the awesome review! I'm really happy I could help you move your insurance policies over to State Farm and save you some money. Working on a Sunday was totally worth it to have you as a new client. If you ever need anything else, just let me know! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
David Johnson
August 6, 2024
"I’m so lucky to have found an insurance team that truly cared about my needs."
"Hey David, thanks a lot for your awesome review! I'm really glad our team could meet your needs. If you ever need anything else, we're here for you! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Kelly Yeakel
August 5, 2024
"Travis was absolutely wonderful to work with. He was well knowledgable about what kind of policies I needed and quick to get it done. Impeccable customer service I’d recommend him any day."
"Thank you so much for sharing your experience with Josh.. we think he’s pretty awesome too 😁. -MCSF"
vincent e
August 2, 2024
"It is always a pleasure to work with Travis Sutphin at Matt's office. Travis is the most knowledgeable and professional. We've been with State Farm over 35 years and I can say that Travis is the BEST we've worked with. It feels like family."
"Hey Vincent, Thanks a ton for your awesome review! We're so happy to hear that Travis has made such a positive impact on your experience with us. It’s fantastic to know you feel like family after 35 years with State Farm! If you ever need anything, don’t hesitate to reach out. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Brandon Spain
July 30, 2024
"Matt was recommended by another agent to help me and my family with all of our insurance needs. We are the beneficiaries of his hard work and we are excited that he is our agent. Thanks Matt for being there for your clients and making us feel like family."
"Hey Brandon, thanks a ton for your awesome review! I'm really glad to know that you and your family feel well taken care of and like part of the family. It's always our goal to be there for my clients and provide the best service possible. If you ever need anything or have any questions, don't hesitate to reach out! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Chance Butler
July 28, 2024
"Excellent service! Extremely professional!"
"Hey Chance! Thanks a lot for the awesome review! I'm really happy you found our service professional and excellent! If you ever need anything else, we're here for you! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Tally Osburn
July 28, 2024
"A true professional who knows his industry. Would recommend him to anyone who has an insurance need."
"Hey Tally, thanks a bunch for the awesome review! I'm really glad you found our service professional and knowledgeable. If you ever need anything else, don't hesitate to reach out! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Willie Clark
July 17, 2024
"Brandon was every helpful"
"Hi Willie, I'm so glad to hear that Brandon was helpful! We appreciate your feedback and are always here to assist you with any of your insurance needs. - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Anna Sanders
July 15, 2024
"I recently canceled State Farm due to the price increase. I switched to progressive who sent the cancel letter for me but the payment still came out of my account so I called they said I would get a refund and that was that. Today I get an email saying my refund is 21$ not the 160$ that got canceled before my policy renewed. They stated they didn't receive anything from progressive but I had a document from progressive on my phone proving that they did. The agent I talked to was so beyond rude. I unfortunately didn't hear his name, he was saying I didn't cancel until 7/2 which is false. It was canceled on 6/25 renew date 6/28. He asked who they sent it to of course I didn't know I didn't send the letter and he was like well not me bc I didn't get it and I replied I don't even know where you are and he raised his voice and was like exactly you don't even know. I said that's not my problem i did everything I was supposed to and he replied with well it's not my problem either. I asked to speak to the manager and he said he was it so I hung up the phone. I'm unsure what his problem was or having a bad day but that's not how you talk to people. Definitely would never come back to this office."
Jacob Compton
July 14, 2024
"Brandon is literally amazing and he was so helpful in every way."
"Thank you for your positive feedback, Jacob! I'm glad Brandon was amazing and so helpful in every way. We appreciate your kind words and are here for any insurance needs you may have in the future. - Matt Cole, State Farm Insurance Agent, Franklin, TN"
Christopher Manning
July 12, 2024
"Travis with The Matt Cole Agency Office was able to assist me in navigating a complicated question late on a Friday afternoon. Without hesitation, he made me feel confident that I was getting the best service possible. I couldn't have been more appreciative of his help."
"Thank you for sharing your experience, Christopher! I'm glad Travis was able to assist you with your complicated question and provide you with the best service possible. We're grateful for your kind words and look forward to helping you again in the future! - Matt Cole - State Farm Insurance Agent, Franklin, TN"
Mark F.
July 9, 2024
"We are in the process of moving back to the Middle Tennessee area. I called the office and spoke with Brandon. He was professional, courteous, and did a flawless job getting me set up for my home, car, and umbrella insurance. State Farm has always been good for me over the years, and Brandon and the Stare Farm family there in Franklin did not disappoint. I highly recommend them for your insurance needs!"
"Thank you, Mark, for sharing your positive experience with Brandon at our office in Franklin! We are thrilled to hear that Brandon provided professional and flawless service in setting up your home, car, and umbrella insurance. We are grateful for your recommendation and look forward to assisting you with all your insurance needs in the future! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
Adriana Rodriguez
July 3, 2024
"Travis Sutphin, Was not only super helpful, but kind, funny, and a pleasure to talk with it took away the stress of having to get renters insurance to a pleasant experience. Having to move from one state to another is not easy and he was able to provide great detailed information. I would highly recommend him to anyone who is in need of insurance. we need more people like him in this world! Have a blessed day, everyone!"
"Thank you, Adriana, for your fantastic review of Travis! We are thrilled to hear that he made your renters insurance experience stress-free and enjoyable. Travis is indeed a gem, and we are grateful to have him on our team. If you ever need assistance in the future, feel free to reach out. Have a blessed day! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
The Big Fig
July 3, 2024
"Worked with Brandon. Great guy, and got me all the discounts he could find. Left state farl.hears ago, and he's the reason I'm back"
"Thank you for sharing your positive experience working with Brandon! We're glad he could assist you in finding all the discounts available. We appreciate your kind words and are happy to have you back with us! If you ever need assistance in the future, feel free to reach out. - Matt Cole, State Farm Insurance Agent, Franklin, TN"
Seth Hester
June 28, 2024
"Been using State Farm for my insurance for over 35 years. Travis works with Matt and does a great job with follow through and taking care of his customers! Kind, thoughtful, and helpful. Thanks for all you guys do!"
"Thank you, Seth! I'm pleased to hear that Travis provided you with great follow-through and care. We're grateful for your loyalty over the past 35 years and look forward to continuing to assist you with all your insurance needs. Your satisfaction is our top priority! - Matt Cole, State Farm Insurance Agent, Franklin, TN"
Natasha McCusker
June 28, 2024
"We recently purchased a new vehicle and somehow our discount for having multiple things insured fell off. Travis was able to make things right within the week so our next bill wouldn't have the same issue. Thanks Travis for being so efficient and helpful!"
"Natasha, I'm pleased to hear that Travis efficiently resolved the issue with your discount! We're grateful for your positive feedback and glad we could assist you promptly. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing our office! - Matt Cole, State Farm Insurance Agent, Franklin, TN"