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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Willie Clark

July 17, 2024

5  out of  5 rating by Willie Clark
"Brandon was every helpful"
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Anna Sanders

July 15, 2024

1  out of  5 rating by Anna Sanders
"I recently canceled State Farm due to the price increase. I switched to progressive who sent the cancel letter for me but the payment still came out of my account so I called they said I would get a refund and that was that. Today I get an email saying my refund is 21$ not the 160$ that got canceled before my policy renewed. They stated they didn't receive anything from progressive but I had a document from progressive on my phone proving that they did. The agent I talked to was so beyond rude. I unfortunately didn't hear his name, he was saying I didn't cancel until 7/2 which is false. It was canceled on 6/25 renew date 6/28. He asked who they sent it to of course I didn't know I didn't send the letter and he was like well not me bc I didn't get it and I replied I don't even know where you are and he raised his voice and was like exactly you don't even know. I said that's not my problem i did everything I was supposed to and he replied with well it's not my problem either. I asked to speak to the manager and he said he was it so I hung up the phone. I'm unsure what his problem was or having a bad day but that's not how you talk to people. Definitely would never come back to this office."
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Jacob Compton

July 14, 2024

5  out of  5 rating by Jacob Compton
"Brandon is literally amazing and he was so helpful in every way."
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Christopher Manning

July 12, 2024

5  out of  5 rating by Christopher Manning
"Travis with The Matt Cole Agency Office was able to assist me in navigating a complicated question late on a Friday afternoon. Without hesitation, he made me feel confident that I was getting the best service possible. I couldn't have been more appreciative of his help."
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Mark F.

July 9, 2024

5  out of  5 rating by Mark F.
"We are in the process of moving back to the Middle Tennessee area. I called the office and spoke with Brandon. He was professional, courteous, and did a flawless job getting me set up for my home, car, and umbrella insurance. State Farm has always been good for me over the years, and Brandon and the Stare Farm family there in Franklin did not disappoint. I highly recommend them for your insurance needs!"
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Adriana Rodriguez

July 3, 2024

5  out of  5 rating by Adriana Rodriguez
"Travis Sutphin, Was not only super helpful, but kind, funny, and a pleasure to talk with it took away the stress of having to get renters insurance to a pleasant experience. Having to move from one state to another is not easy and he was able to provide great detailed information. I would highly recommend him to anyone who is in need of insurance. we need more people like him in this world! Have a blessed day, everyone!"
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The Big Fig

July 3, 2024

5  out of  5 rating by The Big Fig
"Worked with Brandon. Great guy, and got me all the discounts he could find. Left state farl.hears ago, and he's the reason I'm back"
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Seth Hester

June 28, 2024

5  out of  5 rating by Seth Hester
"Been using State Farm for my insurance for over 35 years. Travis works with Matt and does a great job with follow through and taking care of his customers! Kind, thoughtful, and helpful. Thanks for all you guys do!"
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Natasha McCusker

June 28, 2024

5  out of  5 rating by Natasha McCusker
"We recently purchased a new vehicle and somehow our discount for having multiple things insured fell off. Travis was able to make things right within the week so our next bill wouldn't have the same issue. Thanks Travis for being so efficient and helpful!"
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Rebaz Amin

June 26, 2024

5  out of  5 rating by Rebaz Amin
"Brenden Rogers was an amazing person he was full of knowledge and very helpful. After talking to him , I didn’t hesitate to change my policy over to State Farm . He saved me good amount of money . Thank you Brenden you Rock man . 🤘"
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Kristi Amin

June 26, 2024

5  out of  5 rating by Kristi Amin
"Brandon Rogers did an amazing job explaining coverage and the importance of having it. He patiently walked my husband through the entire process of getting set up.Thanks again Brandon!"
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Suzanne Marley

June 20, 2024

4  out of  5 rating by Suzanne Marley
"Thank you, Travis, for your patience with my questions and changes in payment."
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Chris

June 18, 2024

5  out of  5 rating by Chris
"Brandon wrote up a business policy for me very friendly, informative and efficient! Thank you for making my business safe!"
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Beverly Sherman

June 18, 2024

5  out of  5 rating by Beverly Sherman
"Travis was extremely helpful in getting our account settled, and assisted with setting up all policies as auto-pay. Travis also explained the benefits of adding an umbrella for peace of mind."
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John Morgan

June 18, 2024

5  out of  5 rating by John Morgan
"Travis was extremely helpful in guiding me through the process of updating our coverage. He was quick to understand my issue and developed a strategy to effectively address our needs. We are long-time clients of Matt Cole's State Farm office and dealing with Travis has enhanced and reinforced that relationship."
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chris penketh

June 14, 2024

5  out of  5 rating by chris penketh
"Josh is the best ! Awesome customer service and a great guy ! I consider us friends now after he hooked me up with car and home insurance:) he made getting insurance a great experience:) thanks josh! I highly recommend!"
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Abigail Bell

June 13, 2024

5  out of  5 rating by Abigail Bell
"I have been nothing short of impressed in the 7 years I've been with Matt. I know I'm covered (well and affordably) which gives me pleasant peace of mind. I've never had any difficulty reaching someone if I have questions or want to make any changes to my policy. I feel like this branch genuinely cares about what's best for me in this sense and they have found a life long fan in me! UPDATED: I just spoke with Brandon to discuss renters insurance; he was so easy to talk to, very personable and friendly! He made some very good and well detailed suggestions and now I've added another benefit to my policy. I now have renters, car, life, and one that works in conjunction with my health insurance! I feel so well taken care of here and am always recommending them. UPDATED AGAIN because I can't get enough of these guys! Travis Sutphin helped me organize my individual plans more advantageously, and also noted a few things that could be improved! He took really great care and time, 10/10 recommend."
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Fallon Grace

June 13, 2024

5  out of  5 rating by Fallon Grace
"State Farm has been a god send. Their agent Josh held my hand throughout the entire process as I needed multiple policies handled. His unparalleled professionalism and compassion made everything seamlessly stress free. Thank you Josh."
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Kyah Lye

June 12, 2024

5  out of  5 rating by Kyah Lye
"I spoke with Brandon Rogers today over my auto and life insurance. He was extremely helpful regarding the issues I was experiencing and promptly resolved them. He was very personable while still remaining professional and was overall a true pleasure to speak with. Shaun bishop was also a joy. Great people they have working here."
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Jacquelyn Sorenson

June 11, 2024

5  out of  5 rating by Jacquelyn Sorenson
"Shaun Bishop was absolutely amazing to work. He helped my husband and I out so much. He answered all of our exact needs that we wanted on our policy. We have our homeowners insurance through State Farm as well and couldn’t be happier. Thank you for being honest and very helpful. Definitely recommend using them."
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Jim Rogers

June 10, 2024

5  out of  5 rating by Jim Rogers
"Josh Craft did a great job on my policy. Very friendly and helpful. I recommend Josh if you are looking for a agent."
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Country Flooring Direct

May 29, 2024

5  out of  5 rating by Country Flooring Direct
"Brandon is a wonderful human being"
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Katie Ferguson

May 29, 2024

5  out of  5 rating by Katie Ferguson
"Ask for Brandon!! He’s the best."
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Rithesh Krishnan

May 28, 2024

5  out of  5 rating by Rithesh Krishnan
"Mr. Josh was incredibly helpful in getting the correct deals for my auto insurance quote."
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Matthew Kennedy

May 24, 2024

4  out of  5 rating by Matthew Kennedy
"Travis Sutphin was thorough and professional in handling an addition to one of my many policies"