State Farm® Insurance Agent Matt Cole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sheri Chebny
August 7, 2026
"We had an excellent experience working with Shaun on our homeowner and personal insurance. He took the time to walk us through so many details and made sure we truly understood our coverage, options, and what each part of the policy meant.
Shaun was incredibly knowledgeable, patient, thorough, and easy to work with. We never felt rushed, and he was always willing to answer our questions and explain things in a way that made sense. His attention to detail and genuine commitment to helping us find the right coverage really stood out.
We are extremely grateful for the time and care Shaun put into helping us. We highly recommend him to anyone looking for someone who is trustworthy, knowledgeable, and truly goes above and beyond for his clients!"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Teresa Busch
August 5, 2026
"Tyler was so amazing to work with. She was very help and professional. Thanks Tyler!"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Franklin to know you had such a great experience with us. "
Annie Craig
August 4, 2026
"Shaun, Tyler, and Matt are great to work with!"
"Thank you for the review Annie. We’re thrilled to be able to help with your auto and life insurance needs here in Tennessee!
Please don’t hesitate to reach out to us if you need anything!"
Ana Najera
August 3, 2026
"Texting made my experience faster. Thanks Trista for your awesome service!"
"Ana, thank you for the amazing review! Our Franklin insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Matt Cole, your State Farm Agent "
help me
July 30, 2026
"Trisha great service absolutely fire company"
"Thank you so much... She is the BEST!!!! "
Sachin Mhatre
July 24, 2026
"Thank you It was quick response"
"Thank you Sachin.. Our goal is to give the kind of service we would also want ourselves:)... Thank you for being our customer..
Matt"
Jasi Smith
July 15, 2026
"Just bought my first car, but I was dreading that process to sign up for car insurance. When I made the call, I wasn't expecting the phone to be answered by a very welcoming person. Tyler was so helpful, professional and friendly, the best combination. I have never had a phone call regarding service, to be so seamless and easygoing. Not only did she help me understand the type of coverages, she was also patient with me finding the information to give her. 10 out of 10, hands down the best help I've had with anyone, to this day! Thanks Tyler!!"
"Jasi,
What a kind review:).. Thank you... Tyler is an absolute PRO!!!! Your review only solidifies that... Thank you for taking the time to do that for us.."
Brad Johnson
June 25, 2026
"Great customer service! Always quick to respond and provide help!! Thank you!"
"Thanks so much for the five star review, Brad! We pride ourselves on excellent customer service.
Thank you for letting us take care of your insurance needs!"
Himavanth Kumar
June 16, 2026
"My agent Tyler was awesome and assisted me all the way."
"We’re so glad Tyler was able to get you taken care of. Thanks so much for allowing us to serve you!"
Cecille Slish
June 12, 2026
"Tyler walked me through a policy that and made it very easy from start to finish to sign up for it! Thanks Tyler :-)!"
"Tyler is the best! Thanks so much for allowing us to serve you!"
chris palmer
June 11, 2026
"tyler sent me an update a perfect time and got me set up with insurance for my fiancés wedding ring. it took no time at all and she was great to work with!!"
"Thanks for letting Tyler help you out with your jewelry policy. We’re thankful to have you!"
Kayli Croxdale
June 10, 2026
"Tyler was super helpful with getting us quotes for insurance on our first home!"
"Thanks so much for the kind review, Kayli! Tyler is the best! We’re thankful for your business."
kim knight
June 4, 2026
"Very helping and kind"
"Thanks so much for the kind words, Kim! We’re appreciative of the opportunity to serve you!"
Madison Balzan
June 2, 2026
"I’m moving across the country and Tyler made everything so seamless. She was so friendly and sweet!!!"
"Thanks for the wonderful review, Madison! Tyler is the best in the business! Thanks so much for allowing us to serve you!"
Rebecca Deal
May 28, 2026
"Lupe is a wonderful insurance agent. We appreciate her knowledge and expertise."
"Rebecca I am so thankful you worked with Kyle. Thank you for the kind words!"
Kayce Treat-Bagsby
May 27, 2026
"Tyler and the crew at State Farm are great. We’re so happy with our policies and everything they offer for our big family"
"Thank you Kayce! We’re so happy Tyler was able to help with your policies. We’re thankful to have y’all with us!"
Chris Gailbreath
May 21, 2026
"Tyler is by far the best employee Matt Cole has EVER had, hands down!"
"We agree with you wholeheartedly. Thank you for the review, Chris!"
Hailey Gallamore
May 19, 2026
"Excellent service from start to finish! The team was incredibly helpful, responsive, and made the entire insurance process easy to understand. They took the time to answer all my questions and helped me find the best coverage options. Amazing overall experience, highly recommend!"
"Thank you for the five star review, Hailey! Thanks for letting us take care of your insurance here in Franklin!"
Zoey Blount
April 29, 2026
"Lupe Ramirez was very helpful and timely!"
"Thank you, Zoey! Lupe is the best and we’re so thankful to have her."
Blake McDaniel
April 28, 2026
"Always accessible and helpful. Recently, my daughter had two of her tires blow out on a Saturday. He took my call and answered my questions. I had a reimbursement begin processing the next Monday by his assistant Lupe."
"Thank you for the review, Blake! Please let us know if there’s ever anything we can do to help. "
John Morgan
April 24, 2026
"Lupe was very helpful in making changes to our policy. She has always been readily available to competently assist us.
We are long-time clients of Matt Cole's State Farm office and dealing with Lupe has enhanced and reinforced that relationship."
"John, I'm pleased to hear that Travis provided exceptional guidance in updating your coverage! We're grateful for your long-standing support and thrilled to have enhanced your experience with our office. Thank you for choosing Matt Cole - State Farm Insurance Agency in Franklin, TN."
Tracy Cordova
April 2, 2026
"Matt has been very helpful with setting up home and auto insurance policies during my purchases of a new home and new car. Outstanding customer service."
"Thanks so much for the review, Tracy! We’re thrilled to be able to help with your home and auto insurance!"
Gabriella Burns
March 31, 2026
"It’s been so great working with Matt Cole from State Farm Insurance! I love that I can call, text, or email the team anytime I have a question, and they respond quickly. Everyone I’ve interacted with has been kind and helpful!"
"Gabriella, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Deathprawn7
March 30, 2026
"Had an issue with previous insurance company swapped to State Farm and their prices are better and the coverage is way better as well, also Tyler was so helpful and made it a seamless transition."
"We’re so glad we were able to help with your insurance! Tyler is the best!
Thank you for the wonderful review!"
Bryan Ball
March 26, 2026
"Tyler had Quick responses and answered my questions. Never left me hanging."
"Thank you for the five star review, Bryan! Tyler is the best in the business. Please let us know if there’s anything you need!"