State Farm® Insurance Agent Matt Cole

"Lupe Ramirez was very helpful and timely!"

"Always accessible and helpful. Recently, my daughter had two of her tires blow out on a Saturday. He took my call and answered my questions. I had a reimbursement begin processing the next Monday by his assistant Lupe."

"Lupe was very helpful in making changes to our policy. She has always been readily available to competently assist us. We are long-time clients of Matt Cole's State Farm office and dealing with Lupe has enhanced and reinforced that relationship."

"Matt has been very helpful with setting up home and auto insurance policies during my purchases of a new home and new car. Outstanding customer service."

"It’s been so great working with Matt Cole from State Farm Insurance! I love that I can call, text, or email the team anytime I have a question, and they respond quickly. Everyone I’ve interacted with has been kind and helpful!"

"Had an issue with previous insurance company swapped to State Farm and their prices are better and the coverage is way better as well, also Tyler was so helpful and made it a seamless transition."

"Tyler had Quick responses and answered my questions. Never left me hanging."

"I think her name was Tyler, anyway she is very sweet and helpful. I had to sign up my 16 year old son for insurance today. He was signed up in minutes. I apologize if I got her name wrong"

"Tyler was very helpful as we figured out potential options for our new car and getting that resolved in preparation for that new purchase."

"Tyler was extremely helpful in getting our account settled, and assisted with setting up all policies as auto-pay."

"Tyler was great to work with. Very easy to talk to, explained everything clearly, and made the whole process simple. I really appreciate the help and had a great experience."

"Tyler was so amazing"

"Tyler at State Farm was exceptional to deal with, very helpful and a delight. I highly recommend her and State Farm."

"Matt Cole, Tyler, and Tyler's cat are very delightful to deal with. HIGHLY recommend."

"Great customer service and handled everything very quickly"

"خدمه سيئه جدا"

"Special shoutout to Lupe on the service team. Most of the time when clients call in with billing questions, it’s an annoying conversation and emotions fly high. Lupe did a great job explaining my wife’s life insurance policy was being charged more than usual and apologized for any inconvenience. Grateful for the service of this team!"

"Faith helped me with everything I needed to know very professional and explained everything to where I could understand"

"Great company! Everyone knew the products there selling. Great team!"

"Luke and Scott were very very nice and gave me excellent service and I’m very happy with my coverage and their explanation of my insurance policies. This is the best coverage I have had in a long time! I’m extremely happy! Thanks State Farm!"

"Helped me fix my mistake very quickly"

"Shaun is very kind and very helpful!"

"Shawn is a very good agent and he gets the job done without wasting any time"

"I am updating my original review due to a very disappointing recent experience. I contacted the office last week and spoke with Matt Cole to update my policy and add a vehicle. About 10 minutes into the call, he abruptly rushed me off the phone and said he would call me back. I never received a call back—only a text—and since then, I have heard nothing further. This is extremely concerning because the vehicle that was removed from my policy is the one my son drives, and he currently cannot drive due to it not being insured. This is a serious matter. We are paying over $800 per month, and at this point the customer service is unacceptable. Because of the lack of follow-up and urgency, I am now in the process of searching for a new insurance company. I also want to add that I am a Franklin, TN native—born and raised—and I value professionalism and accountability, especially when it comes to something as important as insurance coverage for my family. Very disappointed in how this was handled. KUDOS TO MATT COLE He is AWESOME! HE explained everything in GREAT details. He didn't try to update. He was able to save me money on my Auto & z Homeowners.....I can proudly say I have STATEFARM....Thank You for everything!!!"

"Very professional"