Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sheri Chebny

Sheri Chebny

August 7, 2026

5  out of  5
rating by Sheri Chebny
"We had an excellent experience working with Shaun on our homeowner and personal insurance. He took the time to walk us through so many details and made sure we truly understood our coverage, options, and what each part of the policy meant.
Shaun was incredibly knowledgeable, patient, thorough, and easy to work with. We never felt rushed, and he was always willing to answer our questions and explain things in a way that made sense. His attention to detail and genuine commitment to helping us find the right coverage really stood out.
We are extremely grateful for the time and care Shaun put into helping us. We highly recommend him to anyone looking for someone who is trustworthy, knowledgeable, and truly goes above and beyond for his clients!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Teresa Busch

Teresa Busch

August 5, 2026

5  out of  5
rating by Teresa Busch
"Tyler was so amazing to work with. She was very help and professional. Thanks Tyler!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Franklin to know you had such a great experience with us. "
Profile photo of Annie Craig

Annie Craig

August 4, 2026

5  out of  5
rating by Annie Craig
"Shaun, Tyler, and Matt are great to work with!"
We responded:
"Thank you for the review Annie. We’re thrilled to be able to help with your auto and life insurance needs here in Tennessee!

Please don’t hesitate to reach out to us if you need anything!"
Profile photo of Ana Najera

Ana Najera

August 3, 2026

5  out of  5
rating by Ana Najera
"Texting made my experience faster. Thanks Trista for your awesome service!"
We responded:
"Ana, thank you for the amazing review! Our Franklin insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Matt Cole, your State Farm Agent "
Profile photo of help me

help me

July 30, 2026

5  out of  5
rating by help me
"Trisha great service absolutely fire company"
We responded:
"Thank you so much... She is the BEST!!!! "
Profile photo of Sachin Mhatre

Sachin Mhatre

July 24, 2026

5  out of  5
rating by Sachin Mhatre
"Thank you It was quick response"
We responded:
"Thank you Sachin.. Our goal is to give the kind of service we would also want ourselves:)... Thank you for being our customer..

Matt"
Profile photo of Jasi Smith

Jasi Smith

July 15, 2026

5  out of  5
rating by Jasi Smith
"Just bought my first car, but I was dreading that process to sign up for car insurance. When I made the call, I wasn't expecting the phone to be answered by a very welcoming person. Tyler was so helpful, professional and friendly, the best combination. I have never had a phone call regarding service, to be so seamless and easygoing. Not only did she help me understand the type of coverages, she was also patient with me finding the information to give her. 10 out of 10, hands down the best help I've had with anyone, to this day! Thanks Tyler!!"
We responded:
"Jasi,
What a kind review:).. Thank you... Tyler is an absolute PRO!!!! Your review only solidifies that... Thank you for taking the time to do that for us.."
Profile photo of Brad Johnson

Brad Johnson

June 25, 2026

5  out of  5
rating by Brad Johnson
"Great customer service! Always quick to respond and provide help!! Thank you!"
We responded:
"Thanks so much for the five star review, Brad! We pride ourselves on excellent customer service.

Thank you for letting us take care of your insurance needs!"
Profile photo of Himavanth Kumar

Himavanth Kumar

June 16, 2026

5  out of  5
rating by Himavanth Kumar
"My agent Tyler was awesome and assisted me all the way."
We responded:
"We’re so glad Tyler was able to get you taken care of. Thanks so much for allowing us to serve you!"
Profile photo of Cecille Slish

Cecille Slish

June 12, 2026

5  out of  5
rating by Cecille Slish
"Tyler walked me through a policy that and made it very easy from start to finish to sign up for it! Thanks Tyler :-)!"
We responded:
"Tyler is the best! Thanks so much for allowing us to serve you!"
Profile photo of chris palmer

chris palmer

June 11, 2026

5  out of  5
rating by chris palmer
"tyler sent me an update a perfect time and got me set up with insurance for my fiancés wedding ring. it took no time at all and she was great to work with!!"
We responded:
"Thanks for letting Tyler help you out with your jewelry policy. We’re thankful to have you!"
Profile photo of Kayli Croxdale

Kayli Croxdale

June 10, 2026

5  out of  5
rating by Kayli Croxdale
"Tyler was super helpful with getting us quotes for insurance on our first home!"
We responded:
"Thanks so much for the kind review, Kayli! Tyler is the best! We’re thankful for your business."
Profile photo of kim knight

kim knight

June 4, 2026

5  out of  5
rating by kim knight
"Very helping and kind"
We responded:
"Thanks so much for the kind words, Kim! We’re appreciative of the opportunity to serve you!"
Profile photo of Madison Balzan

Madison Balzan

June 2, 2026

5  out of  5
rating by Madison Balzan
"I’m moving across the country and Tyler made everything so seamless. She was so friendly and sweet!!!"
We responded:
"Thanks for the wonderful review, Madison! Tyler is the best in the business! Thanks so much for allowing us to serve you!"
Profile photo of Rebecca Deal

Rebecca Deal

May 28, 2026

5  out of  5
rating by Rebecca Deal
"Lupe is a wonderful insurance agent. We appreciate her knowledge and expertise."
We responded:
"Rebecca I am so thankful you worked with Kyle. Thank you for the kind words!"
Profile photo of Kayce Treat-Bagsby

Kayce Treat-Bagsby

May 27, 2026

5  out of  5
rating by Kayce Treat-Bagsby
"Tyler and the crew at State Farm are great. We’re so happy with our policies and everything they offer for our big family"
We responded:
"Thank you Kayce! We’re so happy Tyler was able to help with your policies. We’re thankful to have y’all with us!"
Profile photo of Chris Gailbreath

Chris Gailbreath

May 21, 2026

5  out of  5
rating by Chris Gailbreath
"Tyler is by far the best employee Matt Cole has EVER had, hands down!"
We responded:
"We agree with you wholeheartedly. Thank you for the review, Chris!"
Profile photo of Hailey Gallamore

Hailey Gallamore

May 19, 2026

5  out of  5
rating by Hailey Gallamore
"Excellent service from start to finish! The team was incredibly helpful, responsive, and made the entire insurance process easy to understand. They took the time to answer all my questions and helped me find the best coverage options. Amazing overall experience, highly recommend!"
We responded:
"Thank you for the five star review, Hailey! Thanks for letting us take care of your insurance here in Franklin!"
Profile photo of Zoey Blount

Zoey Blount

April 29, 2026

5  out of  5
rating by Zoey Blount
"Lupe Ramirez was very helpful and timely!"
We responded:
"Thank you, Zoey! Lupe is the best and we’re so thankful to have her."
Profile photo of Blake McDaniel

Blake McDaniel

April 28, 2026

5  out of  5
rating by Blake McDaniel
"Always accessible and helpful. Recently, my daughter had two of her tires blow out on a Saturday. He took my call and answered my questions. I had a reimbursement begin processing the next Monday by his assistant Lupe."
We responded:
"Thank you for the review, Blake! Please let us know if there’s ever anything we can do to help. "
Profile photo of John Morgan

John Morgan

April 24, 2026

5  out of  5
rating by John Morgan
"Lupe was very helpful in making changes to our policy. She has always been readily available to competently assist us.

We are long-time clients of Matt Cole's State Farm office and dealing with Lupe has enhanced and reinforced that relationship."
We responded:
"John, I'm pleased to hear that Travis provided exceptional guidance in updating your coverage! We're grateful for your long-standing support and thrilled to have enhanced your experience with our office. Thank you for choosing Matt Cole - State Farm Insurance Agency in Franklin, TN."
Profile photo of Tracy Cordova

Tracy Cordova

April 2, 2026

5  out of  5
rating by Tracy Cordova
"Matt has been very helpful with setting up home and auto insurance policies during my purchases of a new home and new car. Outstanding customer service."
We responded:
"Thanks so much for the review, Tracy! We’re thrilled to be able to help with your home and auto insurance!"
Profile photo of Gabriella Burns

Gabriella Burns

March 31, 2026

5  out of  5
rating by Gabriella Burns
"It’s been so great working with Matt Cole from State Farm Insurance! I love that I can call, text, or email the team anytime I have a question, and they respond quickly. Everyone I’ve interacted with has been kind and helpful!"
We responded:
"Gabriella, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Profile photo of Deathprawn7

Deathprawn7

March 30, 2026

5  out of  5
rating by Deathprawn7
"Had an issue with previous insurance company swapped to State Farm and their prices are better and the coverage is way better as well, also Tyler was so helpful and made it a seamless transition."
We responded:
"We’re so glad we were able to help with your insurance! Tyler is the best!

Thank you for the wonderful review!"
Profile photo of Bryan Ball

Bryan Ball

March 26, 2026

5  out of  5
rating by Bryan Ball
"Tyler had Quick responses and answered my questions. Never left me hanging."
We responded:
"Thank you for the five star review, Bryan! Tyler is the best in the business. Please let us know if there’s anything you need!"