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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian McClatchie

August 21, 2026

5  out of  5
rating by Brian McClatchie
"Matt Cole and his team have been super helpful in establishing my insurance needs after my relocation to Tennessee, both home owners and vehicle insurance. They maintain good client contact and make sure that I have the best coverage! Highly recommend him for all your insurance needs!"
We responded:
"Thank you, Brian, for your fantastic 5-star review! We're delighted to hear that our team here at Matt Cole State Farm was able to assist you with your insurance needs after your relocation to Tennessee. Maintaining good client contact and ensuring you have the best coverage is what we strive for. Your recommendation means a lot to us. Thanks again!"
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Justin Darby

August 20, 2026

5  out of  5
rating by Justin Darby
"Excellent customer service and personal attention each time I talk to Matt or one of his team members"
We responded:
"Hi Justin, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Franklin.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Matt Cole "
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Natalie Smith

August 20, 2026

5  out of  5
rating by Natalie Smith
"Ty is the greatest of all time!!!"
We responded:
"Thank you so much for your kind review, Natalie!  If you need insurance assistance, we are just an email or call away! - Matt Cole, your State Farm Agent   "
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Esteban B

August 19, 2026

5  out of  5
rating by Esteban B
"Trista at State Farm (TN) was very helpful with getting my daughter’s new car set up with insurance coverage. Trista was friendly, professional and worked efficiently to get us our quote and our insurance set up. Great job!! Very happy with SF."
We responded:
"Thank you so much for the 5-star rating, Esteban! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Matt Cole "
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Mike Harris

August 13, 2026

4  out of  5
rating by Mike Harris
"Lupe was so helpful and friendly. I was experiencing customer service issues for 2 months prior to my contact with her. She had the problem resolved in 2 days. Please note that this is not a rating for Matt Cole's State Farm Agency, since the problem originated there. Very grateful to Lupe, however."
We responded:
"Thank you for taking the time to leave such a kind review of my team - I truly appreciate you sharing your experience with me here in Franklin. - Your State Farm Agent, Matt Cole "
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Jessa

August 12, 2026

5  out of  5
rating by Jessa
"Miss Ramirez was an amazing help to my needs, and she remained faithful, even in the waiting period!!"
We responded:
"Jessa, thank you for the fantastic review! We’re always here to support you with your insurance needs in Franklin. "
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Sheri Chebny

August 7, 2026

5  out of  5
rating by Sheri Chebny
"We had an excellent experience working with Shaun on our homeowner and personal insurance. He took the time to walk us through so many details and made sure we truly understood our coverage, options, and what each part of the policy meant.
Shaun was incredibly knowledgeable, patient, thorough, and easy to work with. We never felt rushed, and he was always willing to answer our questions and explain things in a way that made sense. His attention to detail and genuine commitment to helping us find the right coverage really stood out.
We are extremely grateful for the time and care Shaun put into helping us. We highly recommend him to anyone looking for someone who is trustworthy, knowledgeable, and truly goes above and beyond for his clients!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Teresa Busch

August 5, 2026

5  out of  5
rating by Teresa Busch
"Tyler was so amazing to work with. She was very help and professional. Thanks Tyler!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Franklin to know you had such a great experience with us. "
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Annie Craig

August 4, 2026

5  out of  5
rating by Annie Craig
"Shaun, Tyler, and Matt are great to work with!"
We responded:
"Thank you for the review Annie. We’re thrilled to be able to help with your auto and life insurance needs here in Tennessee!

Please don’t hesitate to reach out to us if you need anything!"
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Ana Najera

August 3, 2026

5  out of  5
rating by Ana Najera
"Texting made my experience faster. Thanks Trista for your awesome service!"
We responded:
"Ana, thank you for the amazing review! Our Franklin insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Matt Cole, your State Farm Agent "
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help me

July 30, 2026

5  out of  5
rating by help me
"Trisha great service absolutely fire company"
We responded:
"Thank you so much... She is the BEST!!!! "
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Sachin Mhatre

July 24, 2026

5  out of  5
rating by Sachin Mhatre
"Thank you It was quick response"
We responded:
"Thank you Sachin.. Our goal is to give the kind of service we would also want ourselves:)... Thank you for being our customer..

Matt"
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Jasi Smith

July 15, 2026

5  out of  5
rating by Jasi Smith
"Just bought my first car, but I was dreading that process to sign up for car insurance. When I made the call, I wasn't expecting the phone to be answered by a very welcoming person. Tyler was so helpful, professional and friendly, the best combination. I have never had a phone call regarding service, to be so seamless and easygoing. Not only did she help me understand the type of coverages, she was also patient with me finding the information to give her. 10 out of 10, hands down the best help I've had with anyone, to this day! Thanks Tyler!!"
We responded:
"Jasi,
What a kind review:).. Thank you... Tyler is an absolute PRO!!!! Your review only solidifies that... Thank you for taking the time to do that for us.."
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Brad Johnson

June 25, 2026

5  out of  5
rating by Brad Johnson
"Great customer service! Always quick to respond and provide help!! Thank you!"
We responded:
"Thanks so much for the five star review, Brad! We pride ourselves on excellent customer service.

Thank you for letting us take care of your insurance needs!"
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Himavanth Kumar

June 16, 2026

5  out of  5
rating by Himavanth Kumar
"My agent Tyler was awesome and assisted me all the way."
We responded:
"We’re so glad Tyler was able to get you taken care of. Thanks so much for allowing us to serve you!"
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Cecille Slish

June 12, 2026

5  out of  5
rating by Cecille Slish
"Tyler walked me through a policy that and made it very easy from start to finish to sign up for it! Thanks Tyler :-)!"
We responded:
"Tyler is the best! Thanks so much for allowing us to serve you!"
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chris palmer

June 11, 2026

5  out of  5
rating by chris palmer
"tyler sent me an update a perfect time and got me set up with insurance for my fiancés wedding ring. it took no time at all and she was great to work with!!"
We responded:
"Thanks for letting Tyler help you out with your jewelry policy. We’re thankful to have you!"
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Kayli Croxdale

June 10, 2026

5  out of  5
rating by Kayli Croxdale
"Tyler was super helpful with getting us quotes for insurance on our first home!"
We responded:
"Thanks so much for the kind review, Kayli! Tyler is the best! We’re thankful for your business."
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kim knight

June 4, 2026

5  out of  5
rating by kim knight
"Very helping and kind"
We responded:
"Thanks so much for the kind words, Kim! We’re appreciative of the opportunity to serve you!"
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Madison Balzan

June 2, 2026

5  out of  5
rating by Madison Balzan
"I’m moving across the country and Tyler made everything so seamless. She was so friendly and sweet!!!"
We responded:
"Thanks for the wonderful review, Madison! Tyler is the best in the business! Thanks so much for allowing us to serve you!"
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Rebecca Deal

May 28, 2026

5  out of  5
rating by Rebecca Deal
"Lupe is a wonderful insurance agent. We appreciate her knowledge and expertise."
We responded:
"Rebecca I am so thankful you worked with Kyle. Thank you for the kind words!"
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Kayce Treat-Bagsby

May 27, 2026

5  out of  5
rating by Kayce Treat-Bagsby
"Tyler and the crew at State Farm are great. We’re so happy with our policies and everything they offer for our big family"
We responded:
"Thank you Kayce! We’re so happy Tyler was able to help with your policies. We’re thankful to have y’all with us!"
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Chris Gailbreath

May 21, 2026

5  out of  5
rating by Chris Gailbreath
"Tyler is by far the best employee Matt Cole has EVER had, hands down!"
We responded:
"We agree with you wholeheartedly. Thank you for the review, Chris!"
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Hailey Gallamore

May 19, 2026

5  out of  5
rating by Hailey Gallamore
"Excellent service from start to finish! The team was incredibly helpful, responsive, and made the entire insurance process easy to understand. They took the time to answer all my questions and helped me find the best coverage options. Amazing overall experience, highly recommend!"
We responded:
"Thank you for the five star review, Hailey! Thanks for letting us take care of your insurance here in Franklin!"
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Zoey Blount

April 29, 2026

5  out of  5
rating by Zoey Blount
"Lupe Ramirez was very helpful and timely!"
We responded:
"Thank you, Zoey! Lupe is the best and we’re so thankful to have her."