State Farm® Insurance Agent Matt Cole

"Luke and Scott were very very nice and gave me excellent service and I’m very happy with my coverage and their explanation of my insurance policies. This is the best coverage I have had in a long time! I’m extremely happy! Thanks State Farm!"

"Helped me fix my mistake very quickly"

"Shaun is very kind and very helpful!"

"Shawn is a very good agent and he gets the job done without wasting any time"

"I am updating my original review due to a very disappointing recent experience. I contacted the office last week and spoke with Matt Cole to update my policy and add a vehicle. About 10 minutes into the call, he abruptly rushed me off the phone and said he would call me back. I never received a call back—only a text—and since then, I have heard nothing further. This is extremely concerning because the vehicle that was removed from my policy is the one my son drives, and he currently cannot drive due to it not being insured. This is a serious matter. We are paying over $800 per month, and at this point the customer service is unacceptable. Because of the lack of follow-up and urgency, I am now in the process of searching for a new insurance company. I also want to add that I am a Franklin, TN native—born and raised—and I value professionalism and accountability, especially when it comes to something as important as insurance coverage for my family. Very disappointed in how this was handled. KUDOS TO MATT COLE He is AWESOME! HE explained everything in GREAT details. He didn't try to update. He was able to save me money on my Auto & z Homeowners.....I can proudly say I have STATEFARM....Thank You for everything!!!"

"Very professional"

"Matt Cole and his State Farm team in Franklin TN, consistently go above and beyond. They are thorough, easy to communicate with, and always willing to help find the best coverage for auto, home, and life insurance at a fair price. Their reliability and professionalism make them a pleasure to work with. I would confidently recommend them to family and friends."

"Matt got me added onto my family’s insurance in a quick and easy process, super respectful and quick working 👍🏽"

"Great customer service, always responsive and reliable. Glad we made the change to Matt and his team"

"Matt was a huge help when navigating the life insurance process. He discussed each policy and went over why he would or would not select the policy, which I found to be extremely helpful. Thank you, Matt, for making this process easy and painless!"

"Luke was amazing he helped us find the best policy for us and it was a very easy process!"

"I recently had the pleasure of working with Matt Cole and his team at State Farm, and I couldn’t be happier with the experience. Matt and his team are incredibly knowledgeable. Their professionalism and dedication to customer service are truly outstanding. I would highly recommend Matt Cole and his State Farm Agency to anyone looking for reliable and friendly insurance services. Thank you Matt! Toni Lanter at the Matt Cole State Farm Agency was absolutely amazing! She was kind, knowledgeable, and extremely helpful in securing both my home and auto insurance. She made the process smooth and stress-free, answering all my questions with patience and expertise. Highly recommend working with Toni for any insurance needs!"

"Toni was super helpful in thr process of getting the windows replaced on my vehicle. She suggested a few different options to find the one that was best suited for me. Thanks Toni!"

"I spoke with Shaun and he got my auto and home needs taken care of quickly and efficiently! Shaun also set my fiancé and I up with life insurance. He was wonderful to speak with and he was knowledgeable about the different plans and we found one that bundled with our policy, getting us a discount! What a great deal, thank you Shaun!"

"Toni Lanter is so helpful! Every time I contact her, she is quick to respond, provides accurate info and updates our information right away. My wife and I love working with her and Matt! Thanks team for going the extra mile for us!"

"We have had multiple policies with State Farm for the past 3–4 years, but this recent experience has been extremely frustrating and disappointing. After adding a new car to our policy, no one informed us what the monthly charges would be. we started seeing multiple unexplained charges on our account—almost $470 just for adding the car, along with other different charges. For over a month, I have tried calling multiple times a day to get clarification, but no one answers or returns calls. The last time we spoke to anyone was almost three weeks ago with someone named Sean. He said he didn’t have access to account details and told us he would speak with Ashley and call us back. We never received any call or update. The lack of communication and follow-up is unacceptable, especially for long-term customers with multiple policies. All we want is a clear explanation of the charges and to speak with someone who can actually help. Instead, we’ve been completely ignored. Very disappointed with the service and responsiveness."

"Shout out to Toni Lanter at Matt Cole's office. She is so very helpful and kind. Twice, I have asked for assistance and Toni has taken care of all my requests. I highly recommend Matt Cole Agency and, especially, Toni."

"Was trying to find reasonable payments for insurance online. Started to lose hope then got a text from state farm asking if they can help. Got me more than a reasonable quote and helped get me back on the road insured. Luke walked me thru everything and answered any questions I had. Thank you luke"

"My experience with Luke at State farm was very patient, and curtious and a nice gentleman to talk with about whatever situation someone might need for insurance. Thk you Luke."

"Very nice voice great laugh 10/10 helpful best deal on the market Luke is wonderful ❤️"

"Very helpful and knowledgeable, took the time to explain everything, and was very pleased with the whole experience"

"Nothing but phenomenal service. Toni responds quickly every time we’ve needed something….even over the weekend! Can’t recommend them enough."

"Luke was able to get me insurance at a great price, pleasant to talk to and was able to answer all my questions at ease. I would definitely refer him to anybody!"

"Doing business with Mr. Matt is always a pleasure. Highly recommend."

"10/10 experience! Had an incidental claim that they took care of in no time flat. Highly recommend! Extremely happy with the price paid on the vehicles owned!"